Emotional intelligence is currently considered important in the world of work. Emotional intelligence which is included in interaction and behavioral abilities or neuroscience abilities has even become one of the most sought-after soft skills by companies. Having emotional intelligence can support work routines, not only at work but also in daily life.
What is emotional intelligence?
Emotional intelligence or emotional intelligence is the ability to understand, evaluate and respond to the emotions of oneself and others. A person is said to have emotional intelligence if he has the following elements:
Self-awareness is about understanding yourself starting from your weaknesses and strengths, your values in yourself, and how they affect others. In practice, self-awareness can also be seen as self-confidence and openness to accept constructive criticism.
Self-management can be interpreted as the ability to regulate and manage one’s emotions. It’s not about having to hide emotions for a while, but about how to express emotions appropriately. Someone who has good self-management tends to be flexible, able to adapt to change, able to manage conflict and relieve tense situations.
Motivation will also play a role in one’s emotional intelligence skills. Emotionally intelligent people are usually motivated by things other than external rewards such as money, recognition, and praise. Instead, they are motivated by a desire to fulfill their own inner needs and goals. That’s why people who have emotional intelligence tend to always try to do things better, are more committed, optimistic, and will take the initiative when tasks are given to them.
Empathy is also another important element for someone who has emotional intelligence. Empathy here is not only interpreted as the ability to understand other people’s feelings but also involves appropriate responses and actions in response to them. This is especially important in the work environment because it will affect a person’s ability to relate to employees who come from across cultures and make decisions.